Case Study Customer Profile Financial Technology Website www.stone.com.br Location Rio de Janeiro, Brazil Business Needs • Optimized performance • Customer satisfaction • Reduced AHT • Decreased interactions NICE Solutions • Nexidia Analytics • NICE Quality Central TM The Impact • Eliminated errors in customer onboarding, reducing contacts • Reduced average handle time • Reduced non-talk time • Improved customer satisfaction Less is More as Brazilian Fintech Company Adopts New Analytics and QA Platform About Stone Pagamentos Stone Co. (“Stone”) is a leading provider of financial technology solutions, specialized in payment processing and services. The company offers e-commerce and point-of-sale products for in-store, online, mobile, and omnichannel transactions. Founded

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