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Case Study

Leveraging AI to offer faster, more convenient public services

Leveraging AI to offer faster, more convenient public services

Leveraging AI to offer faster, more convenient public services

Lenovo
Pages 10 Pages

A state government agency responsible for vehicle registration and driver licensing sought to improve customer service by reducing long wait times and gaining better visibility into operations across its offices. To address this challenge, the agency partnered with Lenovo and Pathr.ai to deploy an AI-powered spatial intelligence solution running on Lenovo ThinkStation P360 Ultra workstations. Using existing office security cameras, Pathr.ai analyzes customer movement and waiting patterns in real time, generating actionable insights that help managers optimize staffing levels and improve service delivery. Following a successful pilot, the solution was expanded to 15 additional locations, enabling proactive responses to growing queues through automated alerts and data-driven decision-making.

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