Case Study

Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

Pages 4 Pages

Leveraging Directories to Improve Call Flows and Reduce Code Call Errors Ephraim McDowell Health in Danville, Kentucky is named after Ephraim McDowell who was an American physician, a founding father of abdom- inal surgery, and the first person to successful - ly remove an ovarian tumor. McDowell settled in Danville in 1795 after returning from his studies in Scotland and began his practice as a surgeon. Today, the Ephraim McDow- ell Health system serves more than 119,000 residents in central Kentucky. This award-winning and histor- ic nonprofit health system provides a full array of ser- vices via three hospitals. The Ephraim McDowell Regional Medical Center in Danville is the 222-bed licensed flagship hospi - tal and has been serving the community from its current location

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