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Leveraging GenAI to optimise compliance and risk advisory

Leveraging GenAI to optimise compliance and risk advisory

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The client operates a global Centre of Excellence where hundreds of Risk Stewards handle compliance‑related enquiries. To increase efficiency and improve the speed of responses, the bank launched an Advisory Optimisation programme using Generative AI. The goal is to create an automated, self‑service model that manages high‑volume, lower‑complexity queries, reducing the burden on Risk Stewards. This shift enables experts to focus on more complex issues while ensuring consistent, high‑quality guidance supported by intelligent insights.

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