This case study describes how Sky Assist modernized and automated the lost baggage recovery process using a powerful web-based solution. As a technology provider supporting arrival services, lost and found, and customer relations for the air transportation industry, Sky Assist needed a scalable system to handle high-volume baggage disruption scenarios, such as mass cancellations caused by natural disasters. Manual, error-prone processes limited responsiveness and efficiency. By implementing an integrated web solution, Sky Assist streamlined end-to-end baggage recovery, reduced reliance on manual intervention, and enabled faster coordination across stakeholders. The transformation improved operational reliability at airports, minimized passenger disruption, and strengthened Sky Assist’s abi

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