One of Canada's largest utility companies, transmitting and distributing electricity, turned to Datavail to migrate its residential customer website to Azure Cloud. New regulations mandated monthly billing over bi-monthly, but with only 8% online payments—far below industry averages—this threatened to double mailing costs. The site also suffered usability flaws like poor mobile responsiveness and accessibility for disabled users, hurting J.D. Power rankings. Datavail's modernization boosted online payments, slashed expenses, enhanced accessibility, and improved customer satisfaction.

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