This case study examines how Compass Charter Schools unified IT operations for a fully virtual K–12 learning environment spread across several California counties. Its previous platform lacked the integrations and asset visibility needed to manage devices assigned to remote students and staff. Endpoint Central now gives the IT team real-time device visibility, centralized patching, remote control, and earlier identification of potential issues. ServiceDesk Plus connects support tickets directly with device and asset information, enabling faster diagnosis and resolution. Custom fields integrate student information system data with student accounts, assets, and service requests, simplifying required reporting and revealing device distribution and usage patterns. Together, the platforms provi

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