Case Study
Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant
Manufacturing Leader 3D Systems Increases Uptime, Drives Improved Service Profitability with ServiceMax & Aquant
3D Systems, a global leader in additive manufacturing solutions, uses artificial intelligence and ServiceMax technology to deliver faster, more predictive field service operations while maximizing equipment uptime. For more than 30 years, the company has provided advanced 3D printers, materials, on-demand manufacturing services, and software that help organizations optimize product design, streamline workflows, and accelerate innovation. Since 2017, 3D Systems has relied on ServiceMax’s installed base management, work order management, and reporting capabilities to improve key service metrics, including first-time fix rates, mean time to repair, engineer utilization, and overall service efficiency. By incorporating AI-driven insights and predictive service capabilities, the company empower
