Mathematica, a consulting firm with 1,200+ employees, replaced Google Search Appliance with Coveo to improve digital experiences for staff and customers. Their old search lacked relevance, produced frequent zero-result queries, and slowed content management. By integrating Coveo with Sitecore, they unified intranet and web content, enabling AI-powered query suggestions, corrections, and automatic relevance tuning. Results included a 9.42% rise in pageviews, 10% more time on page, and a 30% drop in zero-result searches within two months. Coveo also reduced content gaps and improved usability, while future plans include deploying AI recommendations, Sitecore xDB integration, and ServiceNow support.

Join for free to read