This case study shows how Mauritius Commercial Bank modernized customer onboarding and compliance by using the Camunda Platform with AI-driven automation and intelligent document processing. Serving over 1.1 million customers across multiple countries, the bank needed faster onboarding without compromising transparency or regulatory requirements. By orchestrating workflows with reusable microservices and APIs, MCB reduced onboarding time by 64 percent, from 70 minutes to 25 minutes. AI and machine learning improved document accuracy and classification, while end-to-end visibility strengthened compliance. The scalable, automation-first architecture laid a strong foundation for future, AI‑driven transformation and more agile banking operations.

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