To enhance support for nearly two million members, a leading not-for-profit health plan implemented Ushur’s AI Agent for Member Service to provide a scalable, digital-first experience. By integrating interactive, HIPAA-compliant chat directly into their platform, the organization successfully automated 21% of requests for top call drivers and managed 18% of all website traffic. Ushur’s intelligent software transformed member service by shifting high-volume inquiries to efficient self-service channels, significantly reducing the burden on staff. This deployment not only improved member engagement through faster, more convenient support but also achieved a 20% increase in response delivery, demonstrably streamlining operations for underserved communities.

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