A California-based health sciences university needed a reliable cloud communications platform for calling, conferencing, chat, webinars, and real-time collaboration, especially to support remote learning and work during the pandemic. Synoptek implemented Microsoft Teams Phone System with Direct Routing and integrated Kandy Business Solutions, adding classroom devices for calls to security, IT help desk, and emergency services, plus analog safety devices like emergency yellow boxes and blue towers. The project also redesigned call flows (auto attendant and queues), enabled SSO and Active Directory synchronization, set up accounts for faculty, staff, and students, and added E911 with direct location routing. The solution delivered a 99.999% uptime guarantee and supports up to 1,000 calls per

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