TELEO Capital faced a three-month deadline to rebuild CHCS communications while retaining existing systems, across many applications, call flows, countries, and a remote-work model. Synoptek migrated telephony from on-prem Cisco Call Manager to Microsoft Teams Phone System via Direct Routing, instituted a single shared dial plan to lower usage costs, and moved the call center to Five9, integrating channels and call flows while improving contextual reporting. Synoptek also deployed SD-WAN to manage traffic across new networks, increase bandwidth, and centralize visibility and control. Reported benefits include better stability, scalability, faster adoption through structured onboarding, supervisor-led call flow changes without heavy IT reliance, and quality management tools for auditing and

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