An OB/GYN medical practice with two locations was using an outdated analog phone and fax system and, ahead of a flagship office move, wanted Microsoft Teams as an enterprise-wide phone system for office and home users. Synoptek migrated telephony to Microsoft Teams Phone System and moved the analog fax server to eFax, selected for end-to-end encryption to support HIPAA and PHI needs and for routing and archiving workflows. Synoptek also deployed Poly CCX desk phones, designed call flows and call queues to handle heavy front-desk traffic, and provided hands-on training to ease staff adoption. The practice gained a modern communications platform, improved collaboration across sites and remote staff, and achieved 30% overall cost savings.

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