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Mobile PetPad helps Pets at Home hit new customer service heights

Mobile PetPad helps Pets at Home hit new customer service heights

Mobile PetPad helps Pets at Home hit new customer service heights

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4 Pages

UK pet care retailer Pets at Home wanted to elevate its in-store customer service and ensure a smooth pet-buying experience. By replacing an outdated paper-based care information system with an innovative digital solution called PetPad, the company dramatically improved interactions for both customers and store colleagues. Powered by Aptos software, this streamlined web-based platform introduced clear digital workflows that helped staff efficiently educate buyers on animal welfare and pet needs. This technological upgrade modernized store operations, enhanced engagement, and successfully propelled Pets at Home to new heights in customer satisfaction and retail excellence across its hundreds of locations.

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