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Case Study

Modernizing customer experience reduces costs

Modernizing customer experience reduces costs

Modernizing customer experience reduces costs

Cognizant
Pages 4 Pages

Planned Administrators, Inc. faced mounting operational inefficiencies because its standalone customer service application lacked integration with its core administration platform. To overcome this hurdle, Cognizant software helped implement the TriZetto QicLink Customer Service module alongside comprehensive training services. This powerful upgrade unified critical member history, benefit plans, and claims data into a single seamless workflow for support agents. Consequently, the modernization initiative eliminated expensive annual software fees, saved $80,000 in yearly IT maintenance costs, and reduced average call handling times by ten percent, drastically improving overall operational efficiency and member service delivery.

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