Latitude Financial tripled service delivery speed using ServiceNow ITSM, closing incidents in three days instead of ten. The company detects vulnerabilities faster, with scans every four hours, and redeployed three staff to higher-value tasks. Employee satisfaction rose from 80% to 98%. ServiceNow's tools also improved compliance, reduced manual processes, and saved costs by avoiding millions in unbudgeted software expenses, while accelerating HR offboarding processes.

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