Modernizing Utility Operations with Change Management and Training Support
Modernizing Utility Operations with Change Management and Training Support
2 PagesA regional utility company needed to transition from an outdated Oracle WAM system to Oracle WACS while overcoming user resistance and operational complexity across multiple entities. Apps Associates delivered a structured change management and training program focused on communication, engagement, and role-based learning. The initiative trained over 300 users, delivered 20+ training sessions, and achieved 89% user readiness before go-live. By rebuilding trust and ensuring strong adoption, the company achieved a seamless transition with minimal disruption, improved operational alignment, and a scalable foundation for future digital transformation initiatives.
