Nice helped MongoDB overcome scheduling challenges by implementing Playvox Workforce Management, centralizing accurate schedules and standardizing processes across global teams. Their solution replaced manual spreadsheet-based methods, efficiently managing shift complexities and improving visibility into agent availability. Nice’s platform enabled consistent scheduling aligned with agent preferences, boosting morale and operational efficiency. This centralized approach empowered MongoDB to scale workforce management smoothly, enhance scheduler consistency, and optimize global operations for improved productivity and employee satisfaction.

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