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Case Study

Monitoring Efficiency at Banco del Pacifico

Monitoring Efficiency at Banco del Pacifico

Monitoring Efficiency at Banco del Pacifico

FirstWave
Pages 12 Pages

Banco del Pacifico faced Windows server instability, slow SQL and Oracle databases, fragmented monitoring data, long resolution times, and scalability limitations with SiteScope. The Ecuadorian bank replaced its existing approach with FirstWave NMIS, initially deploying native monitoring capabilities alongside opCharts and Open-AudIT before developing custom non-native metrics. Business service maps expanded visibility across ATMs, mobile banking, customer platforms, SOAP services, and REST APIs. NMIS centralized monitoring data and gave teams customizable dashboards, broader performance metrics, faster issue identification, and improved SLA oversight. The implementation reduced operating costs and monitoring latency, accelerated problem resolution, strengthened service delivery, and creat

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