Deep Analysis Custom Research Moving from Intranets to Employee Experience Platforms By: Alan Pelz-Sharpe2 Moving from Intranets to Employee Experience Platforms © 2021 | [email protected] Deep Analysis Executive Summary Over the past decade, organizations have focused heavily on improving the customer experience (CX). Indeed, great strides have been made to ensure that customer-facing websites and mobile applications have been optimized, personalized, and gamified to become dynamic and responsive to meet real-world customer needs. Agencies around the world have built teams and skill sets to rapidly design, develop, and deploy ever-improved CXs. In parallel, technology has moved rapidly from tools to build websites (web content management) to tools for building toda

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