MSP ENGAGEMENT DRIVES CX OPERATIONS THROUGH AN INNOVATIVE BUSINESS MODEL FOR A LEADING VOIP SERVICE PROVIDER
MSP ENGAGEMENT DRIVES CX OPERATIONS THROUGH AN INNOVATIVE BUSINESS MODEL FOR A LEADING VOIP SERVICE PROVIDER
3 PagesMovate Software drove CX operations through an innovative MSP engagement for a US-based VoIP cloud communications provider serving residential and B2B customers with unified communications and contact center applications. Movate's Managed Services Model (MSP) delivered a digital makeover that reduced OPEX amid vendor flux, retained customers, boosted CX through efficient support innovations, streamlined operations, and transformed the ecosystem for sustained competitiveness and growth.
