A multi‑brand retailer operating more than 2,500 stores across North America, Asia, and Europe sought to expand visibility into user activity within its retail locations. Store back offices relied on shared Windows PCs used by multiple managers for scheduling, inventory management, and daily operations. While these devices were connected to the corporate network and protected by endpoint detection and response tools, the security team lacked clear insight into how in‑store computers were being used. This visibility gap created concern about potential misuse or insider risk, prompting the organization to seek improved monitoring and contextual understanding of user activity within retail environments.

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