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Case Study

My Jewellery. Embrace the ongoing celebration of life.

My Jewellery. Embrace the ongoing celebration of life.

My Jewellery. Embrace the ongoing celebration of life.

CM.com Mobile Marketing Cloud
Pages 8 Pages

xMy Jewellery. Embrace the ongoing celebration of life. Founded Fast-growing eCommerce company Boutiques in the Netherlands Employees Stores in NL, BE & DE >265,000 fans >480,000 followers First boutique in Den Bosch 2011 20 400The Customer Care team at My Jewellery has three pillars, each with its own team. Social Liv e Cha t Offline CM.com Customer Story My Jewellery.“Being and staying in touch with our customers is very important to us. We see every contact moment as a learning opportunity to improve our brand and service. Our customer service employees are all ‘ambassadors’ of our brand and get the best out of our customer service every day. We achieve this by using the same tone of voice across all channels and paying close attention to how we come across as a brand i

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