This century‑old energy provider delivers electricity and natural gas to millions across several U.S. states while investing heavily in renewable initiatives such as solar, wind, and carbon‑free generation. Its operations depend on a vast, distributed network spanning data centers, contact centers, business offices, and substations. Critical applications—from voice communications and video surveillance to energy production and business systems—must run reliably to support safe, efficient service delivery. Any network or application performance issue can disrupt essential operations, making strong visibility and performance management vital to maintaining consistent, high‑quality service for customers.

Join for free to read