This case describes a fast‑growing chain of dermatology clinics in Brazil that experienced rapid expansion during the pandemic. As the business grew, the organization invested heavily in marketing, training, and new medical specialties, but its existing systems could not scale to meet operational and reporting needs, particularly for shareholder transparency. To support continued growth, the clinic implemented NetSuite to establish better structure and control across the organization. ITC provided consistent support throughout the challenging implementation, helping resolve issues and adapt the system to the client’s evolving requirements. The result was a more robust, scalable platform that improved operational visibility, strengthened reporting, and supported the clinics’ leadership posi

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