Banner Health pursued a "zero harm" initiative to improve its inpatient mortality observed versus expected (O/E) ratio but lacked high-quality mortality data for effective progress. Leveraging the Health Catalyst data and analytics platform alongside Tech-Enabled Managed Services (TEMS) with RN clinical chart abstractors, the organization developed precise mortality index processes across locations. This enhanced clinical documentation accuracy, optimized the O/E ratio, strengthened external benchmarks, and drove meaningful reductions in mortality risk through reliable, actionable insights.

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