New Era AI Robotic, in a recent case study, details how their customer-facing AI robotics solution, leveraging Intel technologies, helps modernize the in-mall shopping experience. The case study features SM Supermalls, which faced the challenge of enhancing customer engagement, streamlining information dissemination, and adapting to evolving technology while also promoting social distancing. By deploying AI robots with voice interaction, facial recognition, and autonomous navigation, SM Supermalls achieved immediate strong success. The results included a more engaging and personalized customer journey, reduced wait times, efficient information delivery, and high usage rates among customers. This showcases how intelligent automation can significantly elevate customer satisfaction and operat

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