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Case Study

NHS England drives digital transformation with ServiceNow CRM to add business value

NHS England drives digital transformation with ServiceNow CRM to add business value

NHS England drives digital transformation with ServiceNow CRM to add business value

Cognizant
Pages 5 Pages

To drive digital transformation and modernize public healthcare operations, NHS England partnered with Cognizant to execute a complex migration from three outdated legacy platforms to ServiceNow CRM. Cognizant software helped build an advanced Customer Service Management B2B portal that streamlined healthcare collaboration and maximized ongoing platform value within a remarkably short timeframe. This successful overhaul delivered substantial benefits, including projected savings of one million pounds and a fifty-nine percent boost in user-reported ease of use. Ultimately, Cognizant software empowered the public sector institution to enhance operational efficiency, improve service delivery, and establish a scalable digital foundation for the entire healthcare network.

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