Founded in 1815, Nichols College is a four-year private, not-for-profit, coeducational institution offering associate’s, bachelor’s, and master’s degrees, as well as certificate programs. The school specializes in business and leadership training, and was ranked as the “Best Business Education” by readers of the Worcester Business Journal in 2014 and 2016-2021. Nichols boasts a student-to-faculty ratio of 16 to 1, with 148 faculty members and 175 administrative and support staff. Case Study CUSTOMER PROFILE Higher education WEBSITE www.nichols.edu Location: Dudley, Massachusetts BUSINESS NEEDS y Automation education y Building marketable tech skills y Operational optimization y Community service NICE SMARTCENTER SOLUTIONS y Robotic Process Automation y NEVA Assist (Attende

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