A global leader in the facilities management industry, has established divisions in multiple countries and employs over 12,000 people. The firm serves retail, residential and commercial markets. The Situation The company entered the US market to provide facilities management and refrigeration management for a major grocer with stores throughout the southeast U.S. Their Director of Technology had to scale from a zero baseline to a fully operational organization in 120 days – with no network of contacts on which to draw. Critical challenges: • Establish a new facility in the US • Hire 300+ new qualified employees • Be up and running in 120 days • Quickly establish relationships with trusted partners in communications technology to set up a contact center, negotiate rates, and imp

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