The Queen’s Health System recognized the urgent need to optimize patient flow amid rising hospital costs—up 17.5% from 2019-2022—to expand capacity, deliver cost-effective care, and ensure financial stability. Leveraging the Health Catalyst analytics platform, Queen’s adopted a data-informed strategy: forming a dedicated capacity management team, standardizing interdisciplinary rounds with cohorted providers, and launching a centralized command center. These enhancements generated $22M in savings, boosted revenue, improved patient satisfaction, and streamlined operations for superior care delivery.

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