Ordermark faced challenges with its previous device management solution, which had rigid user permissions and limited hardware compatibility. As the demand for online food ordering surged in 2020, many of its off-the-shelf tablets reached end-of-life, and newer models were not supported by their existing system. This created operational inefficiencies and risked service disruptions for restaurants relying on Ordermark. By partnering with Esper, Ordermark adopted a more flexible and hardware-agnostic device management platform, enabling smoother transitions to new devices, reduced downtime, and improved reliability. This allowed restaurants to maintain seamless online ordering and deliver better customer service.

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