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Case Study

Outsourcing device management to focus resources on customer service

Outsourcing device management to focus resources on customer service

Outsourcing device management to focus resources on customer service

Lenovo
Pages 1 Pages

Fairstone Financial Inc., a Canadian financial services company, partnered with Lenovo to simplify device management and allow its IT team to focus on improving customer experience. After deciding to move employees from virtual cloud-based desktops to on-site devices, Fairstone wanted to avoid the complexity of managing thousands of PCs across Canada. The company adopted Lenovo TruScale Device as a Service (DaaS), which provides end-to-end lifecycle management including device configuration, deployment, delivery, technical support, returns, and attrition services. Integrated with Fairstone’s ServiceNow platform, the solution offers real-time visibility into device location and status while reducing the burden on internal IT resources. Lenovo also delivers devices to employees within three

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