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Case Study

PacificSource cuts technical debt and raises member loyalty

PacificSource cuts technical debt and raises member loyalty

PacificSource cuts technical debt and raises member loyalty

Cognizant
Pages 3 Pages

To reduce technical debt, update legacy processes, and streamline Medicare Advantage enrollments following an acquisition, PacificSource partnered with Cognizant. Cognizant software, featuring Advisory Services and the TriZetto Enrollment Administration Manager, helped the healthcare organization modernize its core administrative systems and accelerate member processing. This powerful digital solution successfully slashed enrollment processing times from four days down to one, avoided incremental labor increases during peak annual election periods, and substantially lowered overall operational costs. Ultimately, Cognizant software empowered the enterprise to elevate member loyalty, optimize administrative workflows, and secure a scalable foundation for government program growth.

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