A small Australian shire improved compliance, productivity, and service delivery by replacing an outdated system with OpenText Content Manager. With only 1,900 residents across four communities, staff needed automation to meet legislative retention rules. Page 1 images highlight rural government context. Content Manager introduced automated classification, disposal scheduling, workflow, and audit trails, drastically cutting manual tracking and risks of non-compliance. Searchability improved service responsiveness, while electronic processes reduced lost documents and increased staff efficiency.

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