The wholesale banking division engaged Icon Solutions, backed by the Global CIO and Chief Architect for Payments, Liquidity and Cash Management, to strengthen its data strategy. The organisation recognised the need to treat data as a strategic asset to deliver greater value for customers and improve competitiveness. Its existing use of payments data was largely reactive and driven by regulatory demands, lacking cohesion across teams. Although product leads had identified various data use cases, efforts were siloed and inconsistent. The bank needed a unified, proactive approach to harness payments data more effectively, support innovation and enable broader data‑driven capabilities across the wholesale business.

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