Case Study INDUSTRY Payroll Processing - Entertainment Industry CHALLENGES -> Limited or no documentaon -> Migraon from Avaya to Cisco -> Integraon of the addional departments to the environment -> Limited monitoring capability Environment Voice Over Internet Protocol Vendor: Avaya Avaya site administrator Avaya Gateway Avaya Aura Messaging System Management interface (voicemail server) Avaya Communicaon Manager Avaya Staons Vendor: Cisco Applicaon: Cisco Call Manager Cisco Unity Server (voicemail server) Cisco contact center server Cisco Presence server Zoom Call Recording Server Cisco ISR 4431 and 4421 Cisco Endpoints Roles & Responsibilities • Migraon from Avaya telephony system to Cisco • MACD (Move, add, change and delete) • Tr

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