Customer Case Study (continued) 1 PCTS chose the Giva Service Manage­ ment SuiteTM over BMC® Service Desk Express as the single, integrat ed, cloud solution to address its cus tomer service, IT help desk, knowledge management, change management, and asset management requirements. When compared with BMC® Service Desk Express by BMC Software, the Giva Service Management Suite provided PCTS with: An ITIL­compliant help desk and customer service solution that helped PCTS deliver extraordinary service to mission­critical operating and emergency rooms nationwide Multiple service desks for its internal IT help desk and customer service organizations One­week deployment for a geographically dispersed workforce Rapid ROI Real­time reports and analytics to ide

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