Case Study
Pension fund discovers an innovative “third option” to boost customer service
To replace an outdated and underperforming legacy pension administration system and better serve over two hundred thousand members, retirees, and beneficiaries, a major pension fund partnered with Cognizant. Cognizant software helped migrate the organization to a modern, low-code technology platform, driving a much faster pace of modernization. This innovative solution successfully reduced manual administrative efforts by seventy percent and achieved a ninety percent quicker response time for legislative compliance. Ultimately, Cognizant software empowered the pension provider to boost operational productivity, slash operating costs, and deliver significantly enhanced customer service across its entire membership network.
