A large, comprehensive health system and orthopedic physician group—already ranked among the nation's most efficient—sought to boost patient engagement for better surgical outcomes but struggled with ineffective EHR portals and phone outreach. By implementing Twistle® Patient Engagement by Health Catalyst, the interdisciplinary team delivered targeted digital education, reminders, and pre/post-surgery assessment data collection. Patients received hands-on training during visits, enabling seamless engagement that enhanced outcomes, streamlined communication, and overcame prior limitations through automated, multichannel support.

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