Odemira City Council in Portugal, managing over 4,000 terminals and a high daily call volume, faced inefficiencies with its outdated phone system, lacking visibility and performance tracking. To modernize, they adopted Yeastar P-Series Software Edition, prioritizing security, reliability, and ease of use. With features like Call Center Console, Linkus UC Clients, Queue Panel, Wallboard, and Call Reports, the council gained real-time visibility into call activities. Integration with Microsoft Power BI enabled customized dashboards, improving agent allocation and operational efficiency. The transition streamlined communication, boosted collaboration, and transformed public service delivery.

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