This case study explains how PowerDMS improved customer onboarding efficiency and reduced costs by implementing Docebo. As a platform serving public safety organizations, PowerDMS needed a scalable learning solution to support a rapidly growing customer base and reduce repetitive manual onboarding. By adopting Docebo and integrating it with Salesforce, the company streamlined customer education and improved consistency. The results included a 30 percent reduction in onboarding time, over 5,400 training hours saved, and approximately $150,000 in training cost savings, achieving a 119 percent ROI. Docebo enabled customer success teams to focus on higher-value work while reducing churn and improving the overall customer experience.

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