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Case Study

POWERING CX WITH EFFICIENT AND ALWAYS-ON EXTERNAL FACING IT INFRA FOR THE EIGHTH LARGEST MULTI-BRAND US-BASED RETAILER

POWERING CX WITH EFFICIENT AND ALWAYS-ON EXTERNAL FACING IT INFRA FOR THE EIGHTH LARGEST MULTI-BRAND US-BASED…

POWERING CX WITH EFFICIENT AND ALWAYS-ON EXTERNAL FACING IT INFRA FOR THE EIGHTH LARGEST MULTI-BRAND US-BASED RETAILER

Movate
Pages 4 Pages

Movate Software powered CX with efficient, always-on external-facing IT infrastructure for the eighth largest multi-brand US-based retailer. Movate delivered global L2 IT helpdesk, supported stores, supply chain, POS, FRS, and corporate systems, maintained cloud/compute and database servers, deployed self-heal frameworks to preempt web failures, implemented Autobots for cognitive FAQs and agent enablement, launched GREASE for automated incident resolution, and drove AI-powered IT management via Contelli for seamless reliability and operations.

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