Premier UK bank implements Entrust instant issuance technology
Premier UK bank implements Entrust instant issuance technology
3 PagesA UK bank aimed to improve customer satisfaction and retention by speeding up the delivery of replacement EMV debit cards, which previously took seven to ten days by mail. To address this, it implemented an instant issuance strategy using Entrust’s end-to-end solution, including Instant Financial Issuance software and card printing systems with embossing capabilities. This allowed customers to receive fully functional cards immediately at branches. Following a successful pilot, the program was expanded to 267 branches across the UK within a year, resulting in faster service, enhanced convenience, and a more customer-focused banking experience.
