Printing and Parcel Delivery Service Provider Achieves Cost Savings, Customer Satisfaction with Optimized Route Planning
Printing and Parcel Delivery Service Provider Achieves Cost Savings, Customer Satisfaction with Optimized Route Planning
1 PagesCASE STUDY A PACKAGE DEAL When a major national delivery company acquired a chain of print shops, it also took on some massive logistics challenges. Each of over 1,000 stores was handling its own delivery. This meant that trucks and drivers assigned to one store might sit idle, while a nearby store had to hire an outside courier. This created systemic asset inefficiencies. Routes were poorly planned and riddled with redundancies. And a limited communication platform left customers waiting frustrated for updates. MercuryGate Final Mile transformed this complex and wasteful arrangement into a model of efficiency and customer satisfaction. It’s advanced routing capabilities and street level intel guides dispatchers and drivers to best choices in real time no matter where they are.
