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Case Study

Property data provider improves Average Handling Time by 24%

Property data provider improves Average Handling Time by 24%

Property data provider improves Average Handling Time by 24%

Cognizant
Pages 4 Pages

To eliminate cumbersome manual activities and outdated legacy IT systems across its property data supply chain, financial services provider Cotality partnered with Cognizant. Cognizant software helped design and implement a transformative business process platform that seamlessly connects people, processes, and insights for more than seven hundred daily users. This innovative technological solution successfully drove a twenty-four percent reduction in average handling time while efficiently managing over five thousand cases every day. Ultimately, Cognizant software empowered the enterprise to streamline complex research operations, boost productivity, and deliver cutting-edge analytics to the real estate industry.

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