The client, a FTSE250 UK merchant banking group with a major Premium Finance division, faced multiple challenges in its AML/KYC remediation efforts. Stakeholders lacked buy‑in for an automated technical solution, and CDD policies were being misinterpreted during requirements gathering. The proposed MVP had grown to nearly the full scope of the deliverable, driving high development costs and raising concerns about ROI, especially under a new Agile framework. Additionally, the project team lacked capacity to continue delivery while also conducting a necessary strategic review. Icon Solutions was engaged to reassess the approach, clarify requirements and provide remediation options to realign the programme for successful, efficient delivery.

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