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Case Study

Providing operational and admin support through ITSM and HR Service Delivery leveraging enhanced ServiceNow

Providing operational and admin support through ITSM and HR Service Delivery leveraging enhanced ServiceNow

Providing operational and admin support through ITSM and HR Service Delivery leveraging enhanced ServiceNow

Jade Global
Pages 2 Pages

Jade Global enhanced Ellie Mae’s cloud-based loan origination platform by delivering custom ServiceNow solutions that automated IT and HR operations, reducing manual work and streamlining new hire management. Through tailored workflows, catalog items, and administration support, Jade Global’s software enabled seamless access requests for collaboration applications and improved the return-to-office process during COVID-19. The solution increased user satisfaction by simplifying upgrade and maintenance tasks while ensuring compliance, quality, and operational efficiency. Jade Global’s expertise empowered Ellie Mae to focus on delivering superior mortgage technology, lower origination costs, and faster loan processing for lenders and clients.

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