1 Case Study Providing Remote Support to Students’ and Teachers’ Devices with Splashtop SOS Summary Ridley School District switched enirely from in-classroom to remote learning due to COVID-19. In an instant, the school found itself with the need to remotely support 500 teachers /administrators, and 6000 students. To maintain some sense of normalcy, they needed a remote support process that closely resembled the in-school support model. After trying different solutions, the IT team at Ridley School District chose Splashtop as it met all their remote access needs. Tracy Dilossi, Systems Administrator/Technology Support for Ridley School District shares the story. The Challenge: Quickly Finding a Remote Access Solution that Supports Macs and iPads Ridley School District provides

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